8.1 General
Nectatec sells products from various manufacturers and brands.
Warranty coverage may therefore differ depending on:
-
Manufacturer.
-
Product category.
-
Product model.
-
Authorized distributor.
-
Warranty period.
-
Warranty terms.
The warranty applicable to a particular product will be determined by the manufacturer's or applicable seller's warranty terms, together with any mandatory rights under Saudi law.
8.2 Warranty Period
Where a product includes a manufacturer's or seller's warranty, the applicable warranty period will be stated in the product description, invoice, warranty documentation or other applicable documentation.
8.3 What the Warranty May Cover
Subject to the applicable warranty terms, coverage may include manufacturing defects or failures occurring during the warranty period.
8.4 What May Not Be Covered
Subject to applicable law, warranty coverage may not include damage caused by:
-
Accidental drops.
-
Liquid damage.
-
Physical damage.
-
Improper installation.
-
Unauthorized modification.
-
Unauthorized repair.
-
Misuse.
-
Negligence.
-
Electrical damage caused by improper power supply.
-
Normal wear and tear.
-
Cosmetic damage that does not affect functionality.
-
Use contrary to manufacturer instructions.
These exclusions do not apply where they would unlawfully remove a mandatory consumer right.
8.5 Warranty Claim
To request warranty assistance, contact:
Email: nectatecsupport@gmail.com
WhatsApp: +966 53 247 3665
Please provide:
-
Order number.
-
Product name/model.
-
Serial number/IMEI where applicable.
-
Description of the problem.
-
Photos or videos where useful.
-
Proof of purchase.
8.6 Inspection and Diagnosis
Nectatec or an authorized service provider may inspect the product to determine the nature and cause of the issue.
Depending on the warranty terms and applicable law, the available remedy may include:
-
Repair.
-
Replacement.
-
Refund.
-
Other appropriate remedy.
8.7 Unauthorized Repairs
Customers should not attempt unauthorized repair or modification of a product while it is under warranty if doing so may affect warranty coverage.
8.8 Warranty and Statutory Rights
Nothing in this Warranty Policy limits mandatory rights provided under applicable Saudi laws and regulations.