REFUND POLICY

4. REFUND POLICY

4.1 General

This Refund Policy explains how Nectatec handles approved refunds.

It applies together with our Terms & Conditions and Return & Exchange Policy.

Nothing in this policy limits any mandatory refund right under applicable Saudi law.

4.2 Eligible Refunds

A refund may be provided where applicable, including:

An eligible return is approved.
A product is unavailable after payment.
Nectatec cancels an order.
An incorrect payment has been successfully verified.
A defective/non-conforming product requires a refund rather than another remedy.
A qualifying cancellation right applies under Saudi law.
Delivery/performance is delayed beyond the applicable statutory threshold.
Another refund is required by applicable law.

4.3 Refund Method

Where reasonably possible, approved refunds will be made using the original payment method.

For example:

Card payment → refund to the relevant card/payment method.
Digital payment → refund through the relevant payment provider.
Bank transfer → refund to the verified bank account where applicable.

Additional verification may be required for security purposes.

4.4 Refund Processing

Once a return or refund is approved, Nectatec will initiate the refund within the applicable period required by law and our payment-processing arrangements.

The time for funds to appear in a customer's account may depend on the bank, card issuer or payment provider.

4.5 Shipping Charges

Where a refund is approved, the treatment of shipping charges will depend on the reason for the refund and applicable law.

For customer-requested change-of-mind returns, applicable return or delivery costs may be borne by the customer where legally permitted.

Where Nectatec is responsible for an incorrect, defective or non-conforming product, applicable delivery/return costs will be handled in accordance with the circumstances and applicable law.

4.6 Partial Refunds

A partial refund may be applicable where:

Only part of an order is returned.
A product bundle is partially returned, where legally permitted.
The customer and Nectatec agree to a partial refund as an appropriate remedy.
Applicable law permits such treatment.

4.7 Failed or Duplicate Payments

If your bank/payment provider shows a failed transaction but funds have been temporarily held, the release of the amount may depend on the payment provider or bank.

If you believe you have been charged more than once, contact us with the relevant order/payment reference.