Cancellation Policy

7.1 Cancellation Before Dispatch

Customers may request cancellation of an order before dispatch.

Cancellation is subject to order status and applicable law.

If cancellation is accepted after payment has been collected, the applicable amount will be refunded.

7.2 Cancellation After Dispatch

Once an order has been handed to the delivery provider, it may no longer be possible to cancel it as a pre-dispatch cancellation.

The customer may instead need to follow the applicable return procedure, subject to legal rights and product eligibility.

7.3 Statutory Cancellation Rights

Nothing in this policy limits cancellation or rescission rights provided by Saudi law.

Where the statutory conditions apply, consumers may have a seven-day rescission right for eligible contracts, subject to the relevant conditions and exclusions.

7.4 Cancellation Due to Delay

Where applicable under Saudi law, customers may have the right to rescind an order if delivery or execution is delayed beyond the applicable statutory period, subject to applicable exceptions.